Selective Adoption was one of the areas that garnered a lot of discussion amongst PeopleSoft attendees at Oracle OpenWorld. After more than three years of operating in this new model, customers and partners are sharing what they’ve learned and how to unlock pretty remarkable cost savings and untapped value from their software investment.
Steve Jobs said “You can’t look at the competition and say you are going to do it better. You have to look at the competition and say you are going to do it differently”. In our case, the catalyst for changing the game with Selective Adoption was taking a hard look at the impact cloud and ‘-as-a-Service’ solutions were having on the enterprise software market in general. The definition of what was possible and what customers could and should expect was fundamentally changing…for the better. So we got to work redefining how we deliver our software and how customers consume it. The outcome is a model that puts a truly unique opportunity in front of PeopleSoft customers – to be completely in control of when and how to take maintenance and new features.
fig 1: PeopleSoft Selective Adoption is a new mind set for PeopleSoft customers
While most customers on our latest PeopleSoft release have used Selective Adoption to ‘get current’ or take fixes, quite a few are still working through how to build an effective strategy that equally addresses maintenance and new functionality. Starting with maintenance is easier and, in many ways, more familiar. But the biggest advantages are realized when a maintenance strategy is paired with and helps support the ongoing deployment of new features – because that is how the application delivers real value to ogranizations.
Ten customers shared their Selective Adoption experiences and lessons learned at OpenWorld, contributing to 15 different sessions and panel discussions. For a summary of what was covered, see the Focus on Document. Some key insights shared include:
- Start by implementing features that replace older processes or functionality users don’t like or complain about – this helps build trust and commitment to the process, and often will enable you to start rolling out other features.
- Selective Adoption is a ‘team effort’ – both IT and Business Leaders need to be involved in deciding what features to implement and how to plan for it.
- A well-defined test automation strategy is critical to enabling the team to rapidly and frequently deploy new capabilities. While this requires investment, it pays direct dividends in the ability to respond to business needs, and reduces timeframes and actual costs. Many customers are seeing benefits from their use of the PeopleSoft Test Framework.
- Operationalize your Selective Adoption strategy by establishing a repeatable process that includes program management and ongoing funding in order to avoid and evolve from the mindset of "one off" projects.
fig 2: Recommended components of a comprehensive PeopleSoft Selective Adoption strategy
In one session, Wendy Plante, Senior Director at NYU Langone Health System, provided a comprehensive overview of how they approached what they view as the four pillars of Selective Adoption ��� Strategy, Business, Technology, and Resources. Again, a key theme was IT and the line of business working closely together. Perhaps most remarkable in Wendy’s session was when she shared that, as a result of Selective Adoption, they are saving a lot of money. In fact, she said they are saving 70% over what they spent previously.
While every customer may not see this scale of cost savings, there is clearly great benefit to defining and implementing a Selective Adoption strategy. For general guidance on key elements of that strategy, informed by the successes and lessons learned from customers, see the Selective Adoption Concept Page. As you define your strategy, keep in mind that how and when you apply maintenance should be related to, but not necessarily the same as, how often you evaluate and deploy new features. Your maintenance strategy should complement and enable your strategy to deploy new capabilities, but it need not dictate the timeframes or frequency. They can and should be symbiotic and support each other.
If you are looking for more information on Selective Adoption, we recommend the Concept Page, engaging with us through My Oracle Support Communities, participating in the ongoing discussions and sessions provided by the Quest User Group, engaging a PeopleSoft partner, or joining us at one of our upcoming conferences.
I’d also like to say a special thank you to each of the customers that shared their experiences at Oracle OpenWorld, and helped further shape the discussion around how to get the most out of Selective Adoption.
- Alameda County
- Bart & Associates
- Clackamas County
- CGI Group
- General Motors Company
- NYU Langone Health System
- Stanford Linear Accelerator Center
- Wells Fargo & Co
- Westfield Group