The PeopleSoft Interaction Hub* follows a release model of continuous delivery. With this release model, Oracle delivers new functionality and enhancements on the latest release throughout the year, without requiring application upgrades to new releases.
PeopleTools is a critical enabler for delivering new functionality and enhancements for releases on continuous delivery. The PeopleTools adoption policy for applications on continuous release is designed to provide reasonable options for customers to stay current on PeopleTools while adopting newer PeopleTools features. The basic policy is as follows:
Interaction Hub customers must upgrade to a PeopleTools release no later than 24 months after that PeopleTools release becomes generally available.
For example, PeopleTools 8.53 was released in February 2013. Therefore, customers who use Interaction Hub will be required to upgrade to PeopleTools 8.53 (or newer, such as PeopleTools 8.54) no later than February 2015 (24 months after the General Availability date of PeopleTools 8.53). As of February 2015, product maintenance and new features may require PeopleTools 8.53.
Customers should start planning their upgrades if they are on PeopleTools releases that are more than 24 months old. See the Lifetime Support Summary for PeopleSoft Releases (doc id 1348959.1) in My Oracle Support for details on PeopleTools support policies.
* The PeopleSoft Interaction Hub is the latest branding of the product. These support guidelines also apply to the same product under the names PeopleSoft Enterprise Portal, PeopleSoft Community Portal, and PeopleSoft Applications Portal.