Now that the Interaction Hub is on the Selective Adoption release process (like all PeopleSoft applications), some customers have been asking us about Tools-only upgrades for the Interaction Hub 9.1, and how that relates to taking maintenance and updates using PeopleSoft Update Manager (PUM).
Although it is possible to do a Tools-only upgrade to 8.55 and continue to use your earlier (non-PUM) release of the Interaction Hub 9.1, we don’t recommend this. Issues will arise when you need to apply maintenance or any kind of update in the future. Instead, we strongly recommend that you first move your Interaction Hub to the PUM baseline, then do your Tools upgrade. This will make the process of taking fixes for Interaction Hub much easier going forward. Taking subsequent Tools upgrades and Interaction Hub images will be simpler and go more smoothly once Interaction Hub is on PUM.
Note that this is no different than the process for other PeopleSoft applications. Selective Adoption and PUM are the means for taking all maintenance and updates for PeopleSoft applications now, and Interaction Hub is part of that. Selective Adoption and PUM are great new processes and tools that make taking maintenance and updates simpler and easier, so you should take advantage of that.
Image 2 of the Interaction Hub 9.1 is now available, and it has some exciting features that you may want to adopt. So that is another reason to start using Selective Adoption and PUM. The Update Manger home page has the information you need to perform to get your Interaction Hub on the PUM model.
There is a lot of great information on Selective Adoption on the PeopleSoft Info portal.